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YOUR VIEWS COUNT
Your feedback is important to us as this information enables us to gain a better understanding of what matters to you our residents, and helps us to meet our objective of delivering an excellent customer service.
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Mears Home Safety Check
Mears' Customer Care team has put together a useful booklet on home safety which you can download here: Home Safety Check
Customer and Community Services exists to ensure Mears tenants have a positive experience whenever they interact with our company and its staff - we measure this customer experience against five criteria:
- Our tenants TRUST Mears
- Our tenants know that we CARE
- Our tenants see that we are COMMITTED to doing what we say
- Our tenants view us as PROFESSIONAL in everything we do
- Our tenants see our service as PERSONAL to them and they feel valued as a result
Tenant Engagement
Mears believes that it delivers its best services by actively involving and listening to its tenants and by working closely with them and their landlords.
Useful Information
Our Customer and Community team develops our information literature and is responsible for ensuring that it not only provides the information our tenants need and ask for but alsonin a format that is accessible and clear to people with different communication needs.
Your Views Count
Your feedback is important, what you tell us helps us to gain a better understanding of what matters to you and what's important in your local community.
Your feedback enables us to take action, make improvements and introduce new initiatives.